Terms and Conditions for the Tania Water App Website:
At Tania Bottled Water Company, we leverage the latest technologies to reflect our e-commerce world, celebrating life together. Our e-commerce service saves you time and effort. We invite you to explore our wide range of products that can be ordered from anywhere—whether at home or work—via your mobile phone, tablet, or PC, 24/7, to be delivered to you at your convenience according to our business hours. A trained and qualified team uses modern vehicles to bring your products in the best possible way. Our promise of convenience is supported by reliable technology that enables you to conduct transactions through a secure online platform. We also offer flexible payment options, including cash on delivery, credit card payments, and other available payment methods. Enjoy a unique shopping experience through the Tania app. With the goal of providing better services to our valued customers and appreciating their valuable time, Tania has decided to be closer to you, just a click away.
Use of this application is subject to the terms and conditions listed below. Please carefully review these terms and conditions before using this service.
You may use the Application solely on the basis of these Terms and Conditions. Tania Water reserves the right, at its sole discretion, to update and/or revise these Terms and Conditions. Please check for any changes from time to time.
We guarantee the delivery of high-quality products by highly trained and qualified staff. At Tania, we understand the value of time and will deliver orders on time without delay (according to our capacity).
Application registration is available 24 hours a day, 7 days a week.
Delivery hours are daily from 9 am to 9 pm, Saturday to Thursday.
Delivery hours during the holy month of Ramadan are from 11 am to 5 pm and from 8 pm to 2 am, from Saturday to Thursday.
Delivery will be made as soon as possible, within the time specified by the customer and the time period allocated to him after the goods are prepared and the order is delivered to the driver, from Saturday to Thursday. However, some reasons may cause some delay, such as bad weather conditions, traffic, or technical malfunctions beyond our control.
In the event that any of the products are unavailable or there is any obstacle to delivery, the customer will be contacted via the registered phone number.
payment method:
Tania app features flexible payment methods, as the customer has the right to choose the method that suits him:
Payment "on receipt" - cash.
Cash on Delivery – Bank Card
Please note that customers must pay the full order amount using a single payment method; multiple payment methods are not permitted. Tania is committed to delivering the highest quality products, and the images on the website are for illustrative purposes only.
In accordance with the terms and conditions of the company's policy regarding delivery services ,
We strive to ensure a fast and efficient delivery service to our customers. Delivery is provided based on our current coverage areas. We are working hard to expand our delivery service to meet the needs of our customers in different regions.
Determine the covered areas:
Delivery availability to your area is determined based on a combination of operational and geographical criteria. We cover a number of areas where delivery is available based on logistical and technical capabilities.
Delivery areas:
We deliver to areas covered by our delivery network. If your area is not currently included in our delivery list, we will inform you before placing your order. We are constantly improving our services to cover more areas in the future.
note:
If you have any questions or are unclear about the availability of delivery to your area, please contact customer service at 920022000 for assistance.
Unintentional errors:
While Tania strives to ensure that the Application is available 24 hours a day, it shall not be liable if the Website is unavailable at any time or for any period of time due to any force majeure.
We would like to clarify that all products purchased through our company can be delivered to, including upper floors or any location upon the customer's request.
This service is implemented within the limits of available logistical capabilities.
The company is committed to executing the delivery process efficiently and in accordance with the highest safety standards. We also emphasize that if there are any special requirements or delivery difficulties, the customer is responsible for providing the necessary information to ensure the successful completion of the process.
Note : Some exceptions may apply depending on the type of product or the specific delivery location. If you have any problems or questions regarding the delivery process, please contact customer service.
Cancellation Policy:
The customer can cancel the order through customer service on the unified number 920022000
Termination Policy:
Tania reserves the right to suspend, disable or terminate any account on the application without prior notice to the member in the event of violations, including but not limited to:
1- Recording false or misleading data.
2- Disabling the application or attempting to access the application in an illegal manner.
3 - Violation of any intellectual property right.
4- Violation of any of the laws of the Kingdom of Saudi Arabia.
Tania reserves the right to prosecute anyone using the Application fraudulently or in any other unlawful manner, and reserves the right to recover the cost of the Products or attorneys' fees from persons using the Site fraudulently.
Tania, its employees, agents and suppliers shall not be liable for any direct, indirect, incidental or consequential loss including but not limited to loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with the Site or any use thereof.
If any provision of this Policy is deemed invalid, illegal or unenforceable for any reason, the remaining terms and conditions will remain in full force and effect.
Determine responsibilities:
The Application is provided "as is" without warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Tania assumes no responsibility for any viruses or other disabling features that affect your access to or use of the Application.
Tania assumes no responsibility for any conflict between the Tania App and any other apps, services, software, or devices.
Tania shall not be liable for any delay or failure to initiate, conduct or complete any correspondence or transactions in connection with the Application.
Nothing in these Terms and Conditions shall exclude or limit Tania's liability for:
Death or personal injury caused by negligence.
fraud or misrepresentation
Any other liability which cannot be excluded or limited by law.
Offers and discounts:
Applies according to company policy and tax is calculated on the entire quantity before discount.
Tax:
The tax is calculated according to the Kingdom's policy and the regulations followed by the Zakat, Tax and Customs Authority in the Kingdom of Saudi Arabia.
Loyalty Points Program Policy:
You can earn points on purchases made through the Tania Water app.
You can only purchase using points through the Tania Water app. Points cannot be used or redeemed at other stores.
Points earned have an expiration period and cannot be used after the expiration period.
Loyalty points are non-transferable and cannot be exchanged for cash.
Tania Water reserves the right to modify or cancel the loyalty points program at any time, at its sole discretion. The store also has the right to cancel any loyalty points obtained illegally, as well as any orders processed using these points. This includes situations such as the improper use of customer coupons, the repeated use of the same coupon by a single customer, or any other reason the store deems to be inconsistent with the objectives of the loyalty points program.
Electronic Vouchers Policy:
v The value of the coupon (electronic coupons) cannot be returned or exchanged if it has been used or benefited from in any way.
v A coupon that has been previously purchased and not used can be returned within a maximum period of 3 days from the date of purchase.
v Previously used coupons included in discounts and offers cannot be returned or exchanged.
v coupons (Electronic vouchers) are non-transferable and cannot be exchanged for cash.
