سياسة الاسترجاع والاستبدال والضمان لـ[متجر الهدف] للبطاقات الرقمية
نحن في [متجر الهدف] نسعى دائمًا لتقديم أفضل تجربة شراء لعملائنا الكرام. نظرًا للطبيعة الفورية والقابلة للاستهلاك للمنتجات الرقمية (مثل بطاقات الهدايا، أكواد التفعيل، القسائم الإلكترونية).
إن سياستنا للاسترجاع والاستبدال مصممة لضمان العدالة والشفافية، وفي حالة وجود أي مشكلة على أي بطاقة سيتم التواصل مع مزود الخدمة ورفع بلاغ خاص بها وانتظار الرد خلال 7 أيام عمل.
1- عدم قابلية الاسترجاع أو الاستبدال بشكل عام:
2- حالات الاستثناء (عند وجود خلل من الشركة): يمكن النظر في استرجاع أو استبدال المنتج الرقمي فقط في الحالات التالية، مع تقديم إثبات للخلل:
شروط الاستفادة من الاستثناءات:
3- مسؤولية العميل:
4- عملية استرداد المبلغ (في حالات الاستثناء الموافق عليها):
5- تعديل السياسة:
6- التواصل وخدمة العملاء:
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Return, replacement and guarantee policy for [target store] for digital cards
We at [Al-Hadaf Store] always strive to provide the best purchase experience for our valued customers. Due to the immediate and consumable nature of digital products (such as gift cards, activation codes, electronic vouchers).
Our policy for retrieval and replacement is designed to ensure justice and transparency, and in the event of any problem on any card, communication with the service provider will be submitted and a communication is submitted and wait for a response within 7 working days.
1- The inability to retrieve or replace in general:
• In general, all digital products on the [Al-Hadaf Store] are not retrieval or replacement after completing the purchase and the customer's receipt of the symbol or the digital code; Because the symbol is sent immediately and it is not possible to verify the condition of its use after the transmission.
• We advise customers to make sure of the product they want to buy and read all the details and instructions carefully before completing the payment process.
2- Except cases (when there is a defect from the company): It is possible to consider the retrieval or replacement of the digital product only in the following cases, with proof of the defect:
• If the product does not work: If there is a manufacturer defect in the digital code or its inability to use from the source.
• A delivery error from the store: If a digital product is not identical to the request made by the customer (for example: a specific value has been requested and a different value was sent, or a specific product was requested and another product was sent).
• Technical defect on the side of the store: In the event of a technical problem that prevents the customer from receiving the code properly.
Conditions for benefiting from exceptions:
• The customer must contact the customer service with [Al-Hadaf Store].
• A clear evidence of the defect or the problem (such as: photos or video explains the problem, its history and its time, or any documents that support the claim).
• The store reserves the right to inspect the digital product and verify the validity of the prosecution before agreeing to retrieve or replace.
3- Customer responsibility:
• [Al-Hadaf Store] does not bear any responsibility for the mistakes the customer makes during the purchase (such as: requesting a wrong card by mistake, entering incorrect activation information).
• After the customer receives the code or the digital code, the store does not bear the responsibility of losing the code or using it by a third party.
• It should be noted that digital card codes may be sensitive to the Capital/Small Letters, and they must be entered exactly as shown.
4- The process of recovering the amount (in cases of the approved exception):
• In the event that the amount is approved, the customer will be contacted to order the bank account data or the payment method he used.
• The recovery process may take between [7 to 15 working days] based on banking policies and payment companies.
• 10% of the electronic payment processing fees may be deducted from the recovered amount.
5- Policy modification:
• [Al-Hadaf Store] reserves the right to amend this retrieval and replacement policy at any time and without prior notice .. Please review this page periodically to see any updates.
6- Communication and customer service:
• For any inquiries or in the event of a problem with the digital product, please contact our customer service team through the following number [0591713417], whether by phone or WhatsApp while providing it with the application number and an accurate description of the problem.
