Policy of Replacement and Refund
How can I return a specific product I purchased? When you purchase a certain product and it turns out that its production and expiry period are not valid or there is a specific damage to the product, you must contact Darazen customer service within 24 hours. Report the issue you are facing, and document it by sending a picture of the product without opening it or tampering with it. You have the right to replace or return the product for a period not exceeding 24 hours to preserve your rights.
Conditions for Replacement or Refund
According to statements from the Ministry of Commerce regarding the refund policy, the consumer must inquire about the return and replacement policy before purchasing any product, whether from physical stores or online stores.
All products sold on our website can be returned, in certain cases, and before 24 hours from the time of receipt. Food items cannot be returned after 24 hours of delivery unless they have expired at the time of delivery.
Counterfeit, imitation, defective, or non-compliant products can be returned or replaced. The product must be returned in its original condition as received.
The process of refunding the value of the product to the customer begins after examining the quality of the returned product and accepting it. After the inspection process is completed, you, our dear customer, have the right to receive the price of the returned goods in the same method of payment.
All amounts paid will be refunded in full without deducting any fees such as cash on delivery or shipping fees if the entire order is returned. If only some products are returned, the value of the products will be refunded without cash on delivery or shipping fees.
The refunded amount will be returned within ten days from the date of accepting the return, and you will be notified upon acceptance of your request.
We can provide you with a coupon for the value of the product that you can use in any future purchase experience through the Darazen website.
The item must be kept in its original condition at the time of purchase without damaging or tampering with the product.
If damage is proven or the expiry date is noticed by the consumer, you have the right not to accept the product from the delivery person and to contact customer service for return or replacement of the product after confirming with the delivery person.
How can I contact Darazen customer service?
You can contact Darazen customer service by calling +966595709070 or by messaging on WhatsApp by clicking on the WhatsApp button displayed on the homepage of the website.
