return policy

Return & Refund Policy – Sahood Store

At Sahood, we strive to provide the best possible shopping experience. Please read this policy carefully before completing your purchase.

1. Returns & Exchanges

Due to the nature of our products and quality control standards, all sales are considered final once the order has been delivered to the customer.

Returns or exchanges are not accepted after delivery except in cases covered under this policy.

2. Order Modifications & Cancellations Before Shipping

Customers may request modifications or cancellations only if the order status is marked as “Under Review” and a shipping label has not yet been issued.

If an order is canceled before shipment, the refund will be processed after deducting payment gateway fees, banking fees, and any non-refundable transaction charges.

3. Order Cancellation After Shipping Label Issuance

Once a shipping label has been created or the order has entered the fulfillment process, Sahood reserves the right to deduct:

  • Shipping costs
  • Payment processing fees
  • Packaging and handling fees
  • Any operational costs incurred

4. Damaged or Missing Items

If you receive a damaged product or discover missing items in your order, you must contact our customer service team within 48 hours of receiving the shipment.

Please provide:

  • Order number
  • Clear photos of the product and packaging
  • Detailed description of the issue

Sahood reserves the right to assess each case and determine the appropriate resolution, including replacement, partial refund, store credit, or full refund where applicable.

Claims submitted after the specified period may not be accepted.

5. Unclaimed Shipments & Returned Orders

If a customer fails to receive the shipment or does not respond to the shipping carrier, resulting in the package being returned to Sahood, any refund issued will be subject to deductions including:

  • Original shipping charges
  • Return shipping charges
  • Packaging and handling fees
  • Payment gateway fees
  • Any additional costs incurred by the store

Refunds, if applicable, will be processed within 2–7 business days after the returned shipment is received and inspected.

6. Returned Shipments Held by the Store

If an order is returned to Sahood due to non-delivery or customer refusal, the customer must contact customer service within 7 days of the shipment being received back by the store.

If no contact is made within this period, Sahood reserves the right to resell, dispose of, or otherwise handle the product without further notice or liability.

Should the customer request reshipment, all new shipping and handling charges will be the customer’s responsibility.

7. Refund Processing

Customers are responsible for contacting customer service regarding any eligible refund requests.

All refunds will be processed after deducting any non-refundable charges, including:

  • Shipping fees
  • Packaging and handling fees
  • Payment gateway fees
  • Operational expenses incurred by the store

8. International Shipping

Once an international order has been shipped, it cannot be canceled, returned, or refunded.

Customers are solely responsible for:

  • Customs duties
  • Import taxes
  • VAT
  • Clearance fees
  • Any government-imposed charges in the destination country

Sahood is not responsible for any such charges regardless of amount.

If the customer refuses delivery, fails to pay customs charges, or if the shipment cannot be delivered due to reasons attributable to the customer, Sahood reserves the right to:

  • Abandon the shipment
  • Destroy the shipment
  • Arrange for its return at the store’s discretion

If the shipment is returned, the customer will be charged for:

  • Outbound shipping costs
  • Return shipping costs
  • Customs and clearance fees
  • Taxes imposed by the destination country
  • Payment gateway fees
  • Packaging and handling fees
  • Any additional expenses incurred by the store

9. Customer Responsibility

Customers are solely responsible for providing accurate shipping information, including:

  • Full address
  • Contact number
  • Email address

Sahood shall not be liable for delays, losses, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

10. Store Rights

Sahood reserves the right to:

  • Reject any refund, return, or compensation request that violates this policy.
  • Cancel orders suspected of fraud, abuse, unauthorized transactions, or policy violations.
  • Amend this policy at any time without prior notice.

The policy published on the website at the time of purchase shall apply to the order.

By placing an order with Sahood, the customer acknowledges and agrees to all terms, conditions, and policies stated above.