سياسة الاستبدال والإسترجاع

We at Pearl care about our customers' satisfaction, so we offer you a flexible exchange and return policy according to the following conditions: Conditions for exchange and return: Exchange and return are not possible because the product will be tailored based on the order (except in case of a defect from the factory). You have the right to request an exchange or return only if there is a manufacturing defect in the abaya. If a defect is discovered upon receipt, contact us immediately and we will issue an exchange policy. Any complaint will be responded to within 48 hours of its submission. If a defect is found, the defective product must be shipped back to us within one working day after receiving the shipping label; otherwise, the request will not be accepted. Steps for exchange + return: Contact us via WhatsApp • Order number • Customer name • Reason for exchange or return • You will be informed of the re-order method and service directly once your request is received and the item and accessories are verified to be intact. Good luck…