Q: What is Rano Store?
A: Rano is an online store specializing in youth fashion, offering carefully selected modern designs with high quality.
Q: What kind of products does Rano offer?
A: We offer t-shirts, pants, watches, bags, shoes, and other trendy fashion items.
Q: Are the products original?
A: Yes, all our products are sourced from trusted international suppliers with guaranteed quality.
Q: How long does shipping take?
A: Shipping takes between 14 to 21 days, and may extend to 25 days for certain regions.
Q: Why does shipping take time?
A: Because each item is custom-ordered for you from abroad, ensuring top-notch quality and unique style.
Q: Are all products shipped together?
A: Not always. Items may be shipped separately depending on availability.
Q: How will I know my order has arrived?
A: You'll receive an SMS from the shipping company once your order arrives in your city.
Q: Can I return a product?
A: Yes, but only if the product has a clear manufacturing defect or if you received the wrong item.
Q: What doesn't count as a defect?
A: Minor threads or glue marks are not considered defects, as they can appear even in original products.
Q: What are the conditions for exchange?
A: You must request it within 24 hours, the item must be unused, and the customer bears the shipping fees.
Q: Is the store responsible for size selection?
A: No, choosing the correct size is the customer's responsibility.
Q: How do I start an exchange process?
A: Contact us via WhatsApp for shipping details, then send the item through SMSA Express.
Q: Can I request an exchange after 24 hours?
A: No, exchange requests are only accepted within 24 hours of receiving the product.
Q: Will I get a refund if I don’t receive my shipment?
A: No, if the customer doesn't respond and the shipment is returned, no refund or reshipping will be made.
Q: Who pays the shipping cost for exchanges?
A: The customer pays for both returning and reshipping the exchanged item.
Q: Do you provide a shipping label?
A: No, since our products are made to order from abroad, we can't provide a pre-issued shipping label.
Q: Do you store payment information?
A: No, payments are processed securely by third-party providers, and we don’t store your card details.
Q: What data do you collect?
A: We collect name, email, phone number, shipping address, and some usage data to improve the service.
Q: How do you protect customer data?
A: We use strict security measures to prevent unauthorized access or misuse.
Q: Do you share my information with third parties?
A: No, we only share necessary data with trusted shipping and payment partners to complete your order.
