سياسة الاسترجاع والاستبدال
في ORAINIBEAUTY، رضاكِ هو أولويتنا. نحرص على تقديم منتجات بجودة عالية وخدمة ترضي تطلعاتك، ومع ذلك نتيح لكِ إمكانية الاسترجاع أو الاستبدال وفق الشروط التالية:
الاسترجاع أو الاستبدال متاح في الحالات التالية:
خطوات الاسترجاع:
ملاحظات مهمة:
Return & Exchange Policy
At ORAINIBEAUTY, your satisfaction is our top priority. We ensure the highest quality in our products, but if you're not fully satisfied, you may return or exchange your order under the following conditions:
You may request a return or exchange if:
.The request is made within 7 days of receiving the order
.The product is unused, in its original packaging and condition
.The item is not a final sale or clearance item
Return Process:
.Contact us via WhatsApp or email with your order number and a photo of the product
.Once approved, we will coordinate the return process with you
Important Notes:
.Return shipping costs are the customer’s responsibility unless the item is defective
.Refunds are processed within 5–7 business days after receiving and inspecting the item
