Happy Tails is a retail store that provides a variety of pet food and supplies. Happy Tales serves you and your pet, where you can get the products from our branch or the website

Exchange and Return Policy

For replacement or refund, our customer service staff will be happy to direct you about it through the customer service available on our website via WhatsApp or email.

  • It is required that the replaced or returned product is in its original condition and in its original packaging and has not been used or opened.
  • You can exchange products within 7 days and return within 3 days, except for food, return and exchange within one day only.
  • The replacement or return process takes 7 to 10 days.
  • The amount will be refunded after the damaged product reaches us and its condition is confirmed, and then the amount is transferred or refunded to the card that was paid with.
  • If the return or exchange of our products is only for a reason due to the customer, in this case the customer will bear the full delivery or shipping costs.
  • Products with special offers that were sent free of charge by the store cannot be exchanged or returned.
  • Replacement and return due to a mistake from the store or the arrival of a wrong order, in this case the store will bear the costs of return or replacement.